Workspace legal information

# Terms and Conditions **Knots Creek** **Effective Date: October 16, 2026** ## 1. Agreement to Terms Welcome to Knots Creek. These Terms and Conditions ("Terms") govern your access to and use of Knots Creek websites, applications, business platforms, digital services, and communication programs. By accessing or using our services, you agree to these Terms, subject to applicable law and any separate written agreement governing a particular service. ## 2. Websites and Platforms Covered These Terms apply to websites, applications, and services operated by Knots Creek, including: - **Knots Creek:** https://knotscreek.com - **Knots Creek Connect:** https://connect.knotscreek.com - **Knots Creek Flow:** https://flow.knotscreekcloud.com These platforms may provide business services, website development, workflow automation, artificial intelligence solutions, customer communications, transaction processing, contact management, and related digital products. References to "Knots Creek," "we," "us," or "our" include these platforms when operated by Knots Creek. ## 3. Our Services Knots Creek may offer: - Website design and development - Digital business presence solutions - Business workflow automation - Artificial intelligence applications and tools - Customer relationship and communication management - Transactional and marketing communication services - Scheduling, notifications, and business integrations - Digital and physical products - Custom software and related professional services Specific pricing, deliverables, subscriptions, project timelines, and service responsibilities may be governed by separate agreements. ## 4. Accounts and User Responsibilities Users agree to provide accurate information, maintain the security of their accounts, and use our services only for lawful purposes. You are responsible for actions performed through your authorized account, subject to applicable law. You may not use our services to distribute unlawful content, conduct unauthorized communications, engage in fraud, compromise security, or interfere with the operation of our platforms. ## 5. SMS and MMS Messaging Terms ### Program Name **Knots Creek SMS Messaging Program** This program may operate through Knots Creek, Knots Creek Connect, and Knots Creek Flow. ### Program Description Knots Creek may offer optional text messaging programs for individuals who have provided appropriate consent. Messages may include transactional, informational, and marketing communications. **Transactional and Informational Communications** Examples include: - Appointment reminders and confirmations - Customer service messages - Order and purchase notifications - Transaction and account updates - Project scheduling and status updates - Requested service-related notifications **Marketing and Promotional Communications** Examples include: - Product and service announcements - Special offers and promotions - New features and business updates - Promotional campaigns - Information about new products and services Marketing consent is collected separately from transactional and informational messaging consent. ### Consent to Receive Messages By expressly enrolling in a specific Knots Creek SMS program, you authorize Knots Creek to send the types of messages identified during enrollment to the telephone number you provide. Enrollment may occur through an online form, application interface, written agreement, or another legally valid consent mechanism. Where applicable, messages may be sent using automated technology. **Consent to marketing text messages is not a condition of purchase or use of our services.** Enrollment in one type of messaging program does not automatically enroll you in another. ### Message Frequency **Message frequency varies.** The number of messages depends on your selected program, customer interactions, business transactions, and requested services. Marketing messages may recur while your marketing subscription remains active. ### Message and Data Rates **Message and data rates may apply.** Standard messaging or data charges may be assessed by your wireless carrier according to your mobile service plan. ### How to Unsubscribe **Reply STOP to any applicable Knots Creek SMS message to opt out of that messaging program.** You may receive a final confirmation message acknowledging your request. After a valid opt-out, messages from the affected program will stop unless you subsequently provide valid consent or an otherwise legally permitted communication applies. ### How to Request Assistance **Reply HELP to a Knots Creek SMS message for assistance.** You may also contact us through: Website: https://knotscreek.com Email: [Insert official support email] Phone: [Insert official support number] ### Carrier Disclaimer **Carriers are not liable for any delayed or undelivered messages.** Message delivery may depend on wireless networks, device compatibility, service availability, and other factors outside Knots Creek's control. ### SMS Privacy Mobile information and SMS opt-in consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Messaging providers may process information on our behalf solely for message delivery and related authorized services. Additional details are available in our Privacy Policy: https://knotscreek.com/privacy ## 6. Business Messaging Through Connect and Flow Knots Creek Connect and Flow may allow businesses to send messages and manage communications with their own customers. When businesses independently operate messaging programs using these platforms, the business sending the messages is responsible for obtaining and maintaining the required customer consent and providing applicable disclosures. Businesses using these services must: - Obtain consent for their specific messaging programs. - Obtain separate marketing consent when required. - Identify the business responsible for sending messages. - Provide accurate sender and program information. - Honor opt-out requests and maintain suppression records. - Follow applicable TCPA, FCC, CTIA, carrier, and messaging provider requirements. - Avoid sending unsolicited or prohibited messages. - Maintain appropriate privacy policies and terms when required. A business may not rely on another company's messaging consent unless legally authorized to do so. Knots Creek may suspend or restrict messaging services when necessary to address suspected violations, abuse, security concerns, or legal requirements, subject to applicable agreements. ## 7. Workflow Automation and Integrations Our platforms may enable users to create automated workflows, connect third-party applications, process business information, and perform configured tasks. Users are responsible for reviewing their automations, ensuring they are properly authorized, and verifying that automated operations comply with applicable laws and platform requirements. Knots Creek does not guarantee uninterrupted operation of external integrations or third-party systems. ## 8. Artificial Intelligence Services Certain Knots Creek services may include artificial intelligence, automated analysis, generated content, or intelligent assistants. AI-generated outputs may be incomplete, inaccurate, or unsuitable for particular purposes. Users are responsible for reviewing outputs before making significant business, financial, legal, medical, or other consequential decisions. AI services should not be used to process information in violation of applicable law or the rights of others. Additional agreements may govern business data processing, AI integrations, and custom development projects. ## 9. Purchases, Payments, and Subscriptions Products, services, subscriptions, and other purchases may be subject to separate pricing and purchase terms disclosed at checkout or in an applicable agreement. Payment processing may be handled by authorized third-party providers. Any applicable cancellation, refund, renewal, or billing conditions will be communicated through the relevant purchase or service agreement. Nothing in these Terms limits non-waivable consumer rights. ## 10. Intellectual Property Unless otherwise stated, the websites, designs, graphics, trademarks, logos, software, documentation, and other proprietary materials operated or provided by Knots Creek are owned by Knots Creek or their respective rights holders. Users may not reproduce, redistribute, or commercially exploit proprietary materials without authorization. Ownership of custom websites, software, creative works, or other commissioned deliverables is governed by the applicable project agreement. ## 11. Customer Data and Confidentiality Business customers retain their applicable rights in information they lawfully submit to our platforms. Knots Creek may process customer information as necessary to provide requested services, maintain system functionality, perform authorized operations, and meet legal obligations. Business users are responsible for ensuring they have the necessary permissions to upload, process, and communicate using their customer data. Any additional confidentiality, data protection, or ownership commitments will be governed by applicable agreements. ## 12. Third-Party Products and Services Our platforms may integrate with external providers for hosting, messaging, payments, automation, analytics, and artificial intelligence. Third-party services may maintain separate terms, privacy policies, usage limitations, and service requirements. Users agree to comply with applicable third-party requirements when using those integrations. ## 13. Service Availability and Modifications We may modify, improve, update, or discontinue website features and services, subject to applicable contractual obligations and law. We strive to provide reliable services but do not guarantee uninterrupted availability, error-free functionality, or compatibility with every external platform. ## 14. Prohibited Activities Users may not use Knots Creek services to: - Engage in unlawful or fraudulent activities. - Send spam or unauthorized marketing communications. - Circumvent messaging consent requirements. - Access accounts or information without authorization. - Distribute malware or intentionally harmful code. - Violate intellectual property or privacy rights. - Interfere with the security or performance of our systems. - Misrepresent their identity or authority to communicate on behalf of another organization. Violations may result in restricted or terminated access as permitted by applicable law and agreements. ## 15. Disclaimer of Warranties Unless otherwise expressly agreed in writing, our general websites and online services are provided on an "as available" basis. To the fullest extent permitted by law, Knots Creek disclaims warranties not expressly provided in an applicable agreement. Nothing in these Terms excludes warranties or protections that cannot legally be excluded. ## 16. Limitation of Liability To the extent permitted by applicable law, Knots Creek will not be responsible for indirect, incidental, special, or consequential damages resulting from the use or unavailability of its general websites and services. This limitation does not override rights, remedies, or responsibilities that cannot legally be limited or that are expressly established under separate agreements. ## 17. Privacy and Data Protection Your use of our websites and services is subject to our Privacy Policy: https://knotscreek.com/privacy The Privacy Policy explains how personal information, platform data, and communications information may be collected, processed, protected, and disclosed. ## 18. Changes to These Terms We may update these Terms to reflect changes in our services, legal requirements, or business operations. Updated versions will be posted with a revised effective date. Where applicable law requires additional notice or consent, we will provide it. ## 19. Governing Law These Terms are governed by the laws of the State of Georgia, United States, except where applicable law or mandatory consumer protections require otherwise. ## 20. Contact Information For questions about these Terms, messaging programs, or our services, contact: **Knots Creek** Website: https://knotscreek.com Connect: https://connect.knotscreek.com Flow: https://flow.knotscreekcloud.com Email: [Insert official support email] Phone: [Insert official support number] Mailing Address: [Insert business mailing address] ## 21. Related Policies **Privacy Policy:** https://knotscreek.com/privacy These Terms and our Privacy Policy should be reviewed together when using Knots Creek websites, applications, and messaging services.

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