Workspace legal information

# Privacy Policy **Knots Creek** **Effective Date: October 16, 2026** ## 1. Introduction Knots Creek ("Knots Creek," "we," "us," or "our") values your privacy and is committed to protecting the personal information collected through our websites, applications, communication systems, and business services. This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information, including information associated with text messaging, email communications, workflow automation, and artificial intelligence services. By using our websites or services, you acknowledge the information practices described in this Privacy Policy. Where consent is legally required, we will request it separately. ## 2. Websites and Services Covered This Privacy Policy applies to the following websites, applications, and services operated by Knots Creek: - **Knots Creek:** https://knotscreek.com - **Knots Creek Connect:** https://connect.knotscreek.com - **Knots Creek Flow:** https://flow.knotscreekcloud.com It also applies to related Knots Creek business operations, customer communication systems, websites, applications, and digital services that reference this Privacy Policy. Our services may include website development, online business solutions, workflow automation, AI-powered tools, customer communication platforms, appointment scheduling, transactional notifications, marketing communications, and other business services. Certain products or customer-operated systems may have additional agreements or privacy notices. ## 3. Information We Collect Depending on how you interact with our services, we may collect the following information: **Personal and Contact Information** - Names and business names - Email addresses - Telephone and mobile numbers - Mailing and billing addresses - Customer account information **Business and Transaction Information** - Orders, purchases, and service requests - Payment and billing records - Project information and communications - Appointment and scheduling details - Customer service interactions **Website and Technical Information** - IP addresses - Browser and device information - Website activity and usage information - Cookies and similar technologies - Application performance and diagnostic data **Communication and Messaging Information** - Email communications - Text message content and delivery information - Communication preferences - SMS enrollment and consent records - Opt-in and opt-out history - Customer support interactions **Platform and Automation Information** When using Knots Creek Connect or Flow, information may include customer-provided records, contacts, workflow configurations, uploaded content, automation instructions, and information needed to operate requested services. ## 4. How We Use Information We may use collected information to: - Operate and maintain our websites and applications. - Provide requested products and services. - Process transactions and service requests. - Communicate with customers and respond to inquiries. - Send appointment reminders and transactional updates. - Send promotional messages when appropriate consent has been obtained. - Develop and operate workflow automation systems. - Provide AI-powered services and integrations. - Improve service quality, performance, reliability, and security. - Maintain business and financial records. - Prevent fraud, misuse, and unauthorized activity. - Comply with applicable legal and regulatory requirements. ## 5. SMS and Text Messaging Privacy Knots Creek may offer SMS and MMS communication programs through its websites, applications, and communication platforms. These programs may include transactional, informational, customer service, and promotional messaging. ### Transactional and Informational Messages With appropriate consent or other lawful authorization, transactional and informational messages may include: - Appointment confirmations and reminders - Order and payment status notifications - Project scheduling and updates - Customer support communications - Service requests and account-related notifications - Other requested business communications ### Marketing and Promotional Messages Customers who separately and expressly opt in may receive marketing communications, including: - Product and service announcements - Promotional offers - Business updates - Special opportunities - New features or service information Consent to receive marketing text messages is voluntary and is not a condition of purchasing products or services. Consent to transactional or informational messages does not automatically authorize marketing messages. ### Mobile Information and Consent Protection **No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.** **Text messaging originator opt-in data and consent will not be shared, sold, rented, purchased, or transferred to any third parties or affiliates for their own marketing or promotional purposes.** We do not sell, rent, or transfer SMS subscriber lists to advertisers, lead generators, or other businesses for independent marketing. We may use messaging infrastructure and service providers acting on our behalf to deliver communications, maintain consent records, and perform related services. These providers are authorized to process information only for the contracted services and not for their own marketing. SMS consent is specific to the identified sender and messaging program and is not automatically transferable to another business or campaign. ### Message Frequency and Charges Message frequency varies according to the program selected, customer interactions, account activity, and services requested. Message and data rates may apply according to your wireless carrier's plan. ### Opting Out You may unsubscribe from an applicable text messaging program at any time by replying **STOP**. For assistance, reply **HELP** or contact Knots Creek through the contact information listed below. Opting out of one messaging program does not necessarily unsubscribe you from unrelated programs to which you have separately consented. ## 6. Knots Creek Connect and Flow Platform Data Knots Creek Connect and Flow may provide communication, automation, customer relationship management, and other business tools. When a business uses these platforms to manage its own customer information, that business may determine the purposes and methods of collecting and using customer information. In those situations, Knots Creek may act as a service provider or data processor on behalf of the business, subject to applicable agreements and legal requirements. Businesses using our platforms are responsible for: - Providing appropriate privacy disclosures to their customers. - Obtaining legally required communication and marketing consent. - Maintaining accurate customer contact records. - Honoring unsubscribe and communication preference requests. - Complying with applicable privacy and messaging laws. - Ensuring that their communication campaigns satisfy carrier and messaging provider requirements. Use of Knots Creek technology does not authorize a business to send messages without proper consent. Knots Creek does not obtain ownership of another business's customer marketing consent merely because that business uses our platform. Customer information processed through these platforms is used to provide contracted services and is not independently sold or repurposed by Knots Creek for unrelated marketing. ## 7. Artificial Intelligence and Automated Processing Certain services may use artificial intelligence, automated workflows, or external technology providers. Information submitted to these services may be processed to perform user-requested tasks, generate responses, automate communications, and provide application functionality. Where third-party AI or automation providers are used, information may be processed according to applicable service agreements, security protections, and provider privacy terms. Users should avoid submitting sensitive information unless it is necessary for an authorized service and appropriate safeguards are in place. We do not independently use business customers' private records or customer messaging consent to market unrelated products or services. ## 8. Information Sharing and Service Providers We may disclose information to service providers necessary to support our operations, such as: - Website and cloud hosting providers - Email and messaging delivery services - Payment processing providers - Application and automation infrastructure providers - Customer support and security service providers - AI service providers used for authorized functionality We may also disclose information when legally required, necessary to protect rights and security, or in connection with a lawful business reorganization. All information sharing is subject to applicable law and contractual protections. **SMS opt-in information and consent are excluded from any sharing arrangement that would permit third-party or affiliate marketing or promotional use.** ## 9. Cookies and Analytics Our websites may use cookies, analytics tools, and similar technologies to support website functionality, improve performance, recognize preferences, and understand general website usage. You may control certain cookies through browser settings or available website preference controls. Where required by law, additional consent will be requested. ## 10. Information Security We use reasonable administrative, technical, and organizational security measures intended to protect personal information from unauthorized access, misuse, disclosure, or alteration. Security practices may include access controls, authentication, encrypted communications, monitoring, and other protective measures appropriate to the services provided. No electronic storage or communication system can guarantee absolute security. ## 11. Data Retention We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide contracted services, maintain required records, comply with legal obligations, resolve disputes, and enforce agreements. SMS consent and opt-out records may be retained as needed to demonstrate compliance and honor communication preferences. ## 12. Your Privacy Rights and Choices Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information. You may also request changes to your communication preferences. To submit a privacy request, contact us using the information below. If your information is controlled by a separate business using Flow or Connect, you may need to contact that business directly. Knots Creek may assist the business in responding to lawful requests. ## 13. Children's Privacy Our general business websites and messaging services are not directed to children under 13. We do not knowingly collect personal information from children under 13 through these services without legally required authorization. If we learn that information has been collected inappropriately, we will take reasonable steps to address the matter. ## 14. Third-Party Websites and Services Our websites and applications may link to or integrate with third-party services. Independent third parties may maintain their own privacy policies and terms. We encourage users to review those policies before providing information. ## 15. Changes to This Privacy Policy We may revise this Privacy Policy to reflect changes in legal requirements, business operations, technology, or services. Updates will be published on this page with a revised effective date. Where required, we will provide additional notice or obtain consent. ## 16. Contact Information For questions about privacy, data protection, messaging preferences, or this Privacy Policy, please contact: **Knots Creek** Website: https://knotscreek.com Connect: https://connect.knotscreek.com Flow: https://flow.knotscreekcloud.com Email: [Insert official support email] Phone: [Insert official support number] Mailing Address: [Insert business mailing address] ## 17. Terms and Conditions For additional information regarding our websites, services, and SMS communications, please review our Terms and Conditions: https://knotscreek.com/terms